Refund Policy

If something arrives below our standard, we replace it — or we refund. No essays required.

What we cover

If your Florzo order arrives damaged, significantly different from the design you confirmed, or in poor condition (wilted, broken stems, leaking vase) — we'll make it right.

How to claim

1. Take a photograph of the arrangement as it arrived.
2. Message the studio on WhatsApp within 2 hours of delivery with the photo and your order number.
3. Our florist responds within an hour during studio hours (9 AM — 9 PM).

What we'll do

Depending on the issue:

• Replacement — a fresh bouquet, dispatched the same day or next morning, at no extra cost.
• Store credit — valid for 6 months, redeemable against any future Florzo order.
• Partial or full refund — to the original payment method, within 5—7 business days.

What we cannot refund

To be transparent — we won't refund:

• Wrong addresses entered by the customer.
• Recipient refusal to accept the delivery.
• Recipient unavailability after we've made reasonable attempts to deliver and left the bouquet with reception or security.
• Minor natural variation in fresh flowers — stem count, bloom stage, exact hue. (See our substitution policy.)
• Issues raised more than 2 hours after delivery, since fresh flowers begin their natural lifecycle the moment they leave the studio.

Damaged in transit

If a bouquet is visibly damaged on arrival — broken vase, crushed stems, water-soaked wrapping — that is on us. Replacement or full refund, at your choice.

Questions? Message the studio on WhatsApp.